Last updated: May 2026

Ingwe Sport (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of personal information:

• Personal details: name, surname, email address, phone number
• Order information: billing address, shipping address, order history
• Payment information: processed securely by third‑party payment gateways (we do not store card details)
• Technical data: IP address, browser type, device information, cookies
• Communication data: messages sent via contact forms, email, or WhatsApp

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate order updates, support queries, and service notifications
• Improve website performance and user experience
• Send marketing emails or WhatsApp updates (only if you consent)
• Prevent fraud and ensure secure transactions

3. Legal Basis for Processing (POPIA)

We process your personal information based on:

• Your consent (e.g., marketing communication)
• Contractual necessity (e.g., fulfilling your order)
• Legitimate interests (e.g., improving our services)
• Legal obligations (e.g., tax and accounting requirements)

4. Sharing Your Information

We do not sell your personal information. We may share your data with trusted service providers, including:

• Courier and delivery partners
• Payment processors (e.g., PayFast, PayGate, Yoco)
• WooCommerce plugins and integrations
• Marketing or analytics tools (e.g., Google Analytics)

All third‑party partners are required to comply with POPIA and protect your data.

5. Cookies & Tracking Technologies

Our website uses cookies to:

• Enable essential site functions (cart, checkout, login)
• Improve browsing experience
• Analyse website traffic and performance

You may disable cookies in your browser settings, but some features may not function properly.

6. Data Storage & Security

We take reasonable technical and organisational measures to protect your information, including:

• Encrypted connections (SSL)
• Secure payment gateways
• Access controls and authentication
• Regular security monitoring

7. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Request corrections or updates
• Request deletion where legally permissible
• Withdraw consent for marketing
• Lodge a complaint with the Information Regulator

To exercise your rights, contact us at support@ingwesport.co.za.

8. Marketing Communication

You will only receive marketing emails, WhatsApp messages, or promotional updates if you opt in. You may unsubscribe at any time using the link in our emails or by contacting us directly.

9. Data Retention

We retain your information only as long as necessary for:

• Fulfilling your orders
• Legal and accounting obligations
• Customer support and warranty purposes

10. Third‑Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

For questions about this Privacy Policy or your personal information, contact:

Ingwe Sport

Email: support@ingwesport.co.za

Location: Johannesburg, South Africaa

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

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