Last updated: May 2026

At Ingwe Sport, we aim to provide high‑quality sporting apparel and equipment. If you need to cancel an order or request a refund, this policy explains how we handle those situations.

1. Order Cancellations

You may cancel your order before it has been shipped.

• If the order has not yet been processed, you will receive a full refund.
• If the order has already been packed or shipped, the cancellation will be treated as a return, and return shipping fees may apply.

To request a cancellation, email support@ingwesport.co.za with your order number.

2. Refund Eligibility

Refunds are available under the following conditions:

• The item is returned within 7 days of delivery
• The item is unused, unworn, unwashed, and in its original packaging
• All tags and labels are intact
• The item is not listed as non‑returnable

Refunds are processed only after the returned item has been inspected and approved.

3. Non‑Refundable Items

For hygiene and safety reasons, the following items cannot be refunded or cancelled once shipped:

• Underwear, compression wear, swimwear
• Socks, mouthguards, protective gear
• Items marked Final Sale or Non‑Returnable

4. Incorrect, Damaged, or Defective Items

If you receive an item that is damaged, defective, or incorrect:

• Notify us within 48 hours of delivery
• We will arrange a replacement or refund at no extra cost
• You may be asked to provide photos for verification

5. Refund Methods

Approved refunds are issued as:

• Store credit (fastest option)
• Original payment method (may take 3–7 business days depending on your bank)

Shipping fees are non‑refundable, except in cases where Ingwe Sport is at fault.

6. Return Shipping Costs

• If the return is due to an Ingwe Sport error, we cover the courier cost
• For size exchanges, change of mind, or incorrect customer information, the customer is responsible for return shipping fees

7. Late or Missing Refunds

If you haven’t received your refund:

• First check your bank account
• Then contact your bank or payment provider
• If the issue persists, email support@ingwesport.co.za

8. Order Changes

If you need to update your address, size, or item:

• Contact us immediately
• Changes can only be made before dispatch

9. Contact Us

For cancellations, refunds, or support:

Ingwe Sport Email: support@ingwesport.co.za Johannesburg, South Africa