At Ingwe Sport, we’re committed to delivering high‑quality sporting apparel and equipment. If you’re not fully satisfied with your purchase, we’re here to assist.

1. Eligibility for Returns

You may return or exchange an item within 7 days of receiving your order, provided that:

• The item is unused, unworn, and unwashed
• All original tags, labels, and packaging are intact
• The item is not listed as a non‑returnable product

2. Non‑Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Underwear, compression wear, swimwear
• Mouthguards, socks, protective gear
• Items marked Final Sale or Non‑Returnable

3. Incorrect, Damaged, or Defective Items

If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

4. How to Request a Return

To initiate a return:

1. Email support@ingwesport.co.za with your order number and reason for return
2. Our team will confirm eligibility and provide return instructions
3. Once the item is received and inspected, we will process your exchange or refund

5. Return Shipping Costs

• If the return is due to an Ingwe Sport error (wrong item, defect, damage), we cover the courier cost
• For all other returns (wrong size, change of mind), the customer is responsible for return shipping fees

6. Refunds

Refunds are issued as:

• Store credit (fastest option), or
• Original payment method (may take 3–7 business days depending on your bank)

Refunds are processed only after the returned item has been inspected and approved.

7. Exchanges

Exchanges depend on stock availability. If the requested size or item is unavailable, we will issue store credit or a refund.

8. Sale Items

Sale or discounted items are not eligible for refunds but may be exchanged if stock allows.

9. Courier Delays

Ingwe Sport is not responsible for delays caused by third‑party couriers, but we will assist in tracking and resolving issues.