1. Delivery Coverage Ingwe Sports delivers nationwide within South Africa only. We do not offer international shipping at this time.

2. Delivery Timeframes

• Major cities & metros: 2–4 business days

• Regional & outlying areas: 3–7 business days Delivery time may vary based on courier schedules, public holidays, and order volume.

3. Delivery Fees

• Delivery fees are calculated at checkout based on your location and parcel size.

• Free delivery promotions (if applicable) will be clearly stated on our website or product pages.

4. Order Processing

• Orders are processed within 1–2 business days after payment is confirmed.

• You will receive a confirmation email once your order has been dispatched.

5. Tracking Your Order Once shipped, you will receive a tracking number via email or SMS. You can track your parcel directly through our courier partner’s website.

6. Delivery Attempts If no one is available to receive the parcel, the courier will attempt redelivery. Additional attempts may incur extra fees depending on the courier’s policy.

7. Address Accuracy Please ensure your delivery address is correct. Ingwe Sports is not responsible for delays or lost parcels due to incorrect or incomplete address details.

8. Damaged or Missing Items If your order arrives damaged or incomplete, notify us within 48 hours with photos and your order number so we can assist promptly.

9. Click & Collect (If applicable) If Ingwe Sports offers collection points or store pickup, details will be provided at checkout.