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Ingwe Sports

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Frequently Asked Questions

1. Do you deliver nationwide?

Yes — we deliver anywhere in South Africa, including major cities and outlying areas.

2. How long does delivery take?

  • Main centres: 2–4 business days

  • Outlying/remote areas: 3–7 business days Delivery times may vary during sales, holidays, or high‑volume periods.

3. How much is delivery?

Delivery fees depend on your location and will be shown at checkout. Many stores offer free delivery when you spend above a certain amount.

4. How do I track my order?

Once your order is dispatched, you’ll receive a tracking link via email or SMS from our courier partner.

5. What payment methods do you accept?

We accept:

  • Debit & credit cards (Visa, Mastercard)

  • Instant EFT

  • PayFast / PayGate

  • Ozow

  • SnapScan

  • Store gift cards (if applicable)

6. Do you offer Cash on Delivery (COD)?

Some areas qualify for COD. If available, it will appear as an option at checkout.

7. What is your return policy?

You may return items within 7 days of delivery if they are:

  • Unworn, unwashed, and unused

  • In original packaging with tags attached Certain items (underwear, swimwear, earrings) are non‑returnable for hygiene reasons.

8. How do I request a return or exchange?

Email our support team with your order number and reason for return. We’ll guide you through the process and arrange collection if eligible.

9. Who pays for return shipping?

  • If the item is defective or incorrect: We cover the courier cost

  • If it’s a size exchange or change of mind: The customer covers the return fee

10. What sizes do you offer?

Sizes vary by product. Each item includes a size guide to help you choose the best fit.

11. Can I change or cancel my order?

Orders can only be changed or cancelled before dispatch. Once shipped, the return process applies.

12. What if I receive a damaged or incorrect item?

Contact us within 48 hours with photos. We’ll replace or refund the item at no cost to you.

13. Are my details safe?

Yes — we comply with POPIA. Your personal information is used only for order processing and customer support.

14. Do you ship internationally?

Currently, we only ship within South Africa (unless otherwise stated).

15. How do I contact customer support?

You can reach us via:

  • Email: support@[yourstore].co.za

  • WhatsApp (if applicable)

  • Contact form on our website